Absolutely. One important legal point first: because Mirahva appears to operate as an Indian e-commerce business, I would not recommend publishing an absolute statement that every purchase is automatically non-refundable/non-returnable under all circumstances. The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide clear return/refund information, and they specifically address defective, deficient, spurious, or misdescribed goods. (Consumer Affairs)

You can, however, make your policy very strict: no change-of-mind returns, no size/style preference returns, and no refunds except where the product is demonstrably wrong or damaged, subject to your prescribed reporting and evidence requirements.

Here is a website-ready version:

Mirahva Refund & Return Policy

Effective Date: 24 August 2026

Welcome to Mirahva. We carefully inspect and securely pack every order before dispatch. Our products are prepared and shipped specifically against the customer’s confirmed order.

To maintain hygiene, product integrity, quality control, and a secure shopping experience, all purchases made on Mirahva are considered final and are non-returnable and non-refundable, except in the limited circumstances specifically described in this Refund & Return Policy.

By placing an order on mirahva.com, the customer acknowledges and agrees to the terms below.

1. Our No-Return & No-Refund Policy

Once an order has been successfully placed and payment has been completed, the order is considered final.

Mirahva does not accept returns, exchanges, cancellations, or refunds for reasons including, but not limited to:

• Change of mind
• Customer no longer wants the product
• Ordered the wrong product voluntarily
• Change in personal preference
• Colour preference or expectation
• Design preference
• Size preference, where the correct size/product was ordered
• Product looking different from the customer’s personal expectation
• Customer finding the product unsuitable after opening or using it
• Delay in deciding whether to keep the product
• Gift recipient not liking the product
• Incorrect information voluntarily entered by the customer during checkout
• Any reason other than an eligible Wrong Product or Damaged Product claim described below

Once a purchase is made, the product cannot ordinarily be returned or refunded.

Exceptions are limited strictly to cases where the customer receives:

1. A Wrong Product, or
2. A Damaged Product

Any exception is subject to verification and approval by Mirahva.

2. Eligible Reasons for Return or Refund

A customer may request a return and/or refund only in the following two circumstances:

A. Wrong Product Received

A product may be considered a “Wrong Product” where the item delivered is materially different from the product ordered by the customer.

Examples may include:

• Completely different product received
• Different product/model received
• Different item sent due to a fulfilment or packing error

Minor variations in colour, finish, texture, appearance, or manufacturing characteristics that are reasonably attributable to lighting, photography, screen settings, handmade characteristics, or production variation will not automatically qualify as a Wrong Product.

B. Product Received Damaged

A product may qualify as a “Damaged Product” where it arrives physically damaged, broken, cracked, severely defective, or otherwise materially damaged during delivery.

Damage must be reported immediately after delivery and supported by the required unboxing evidence described below.

Normal product characteristics, minor manufacturing variations, packaging marks that do not affect the product, or damage caused after delivery by the customer may not qualify.

3. Unboxing Video Is Mandatory

For all Wrong Product and Damaged Product claims, the customer is required to record a continuous, uninterrupted unboxing video.

The unboxing video is an essential part of Mirahva’s verification process and may be required before a return, replacement, or refund is approved.

The unboxing video should clearly show:

1. The sealed outer package before opening.
2. The shipping label/AWB label.
3. The package from all relevant sides.
4. The condition of the package before opening.
5. The complete opening of the package.
6. The product being removed from the package.
7. The product and its condition immediately after opening.
8. All packaging materials and accessories received with the order.
9. The product/order details where applicable.

The video should be continuous and unedited from the sealed package through the discovery of the issue.

4. Claims Without Unboxing Video

Mirahva strongly recommends that every customer record an unboxing video before opening the package.

For claims involving a Wrong Product or Damaged Product, proof of the condition of the package and product at the time of delivery may be required.

If a customer cannot provide adequate evidence, Mirahva may be unable to verify whether the issue existed before or during delivery.

Accordingly, Mirahva reserves the right to reject a claim where sufficient evidence is not provided, subject to applicable consumer law.

An edited, incomplete, unclear, unrelated, or previously recorded video may not be accepted as sufficient evidence.

5. Reporting Time Limit

Any Wrong Product or Damaged Product claim must be reported to Mirahva within 4 to 5 days of receiving the order.

For clarity, customers should report the issue as soon as possible and preferably within 4 days of delivery.

Claims submitted after the applicable reporting period may be rejected, subject to applicable law.

The customer should provide:

• Order number
• Customer name
• Registered mobile number/email address
• Description of the issue
• Clear photographs of the product
• Continuous unboxing video
• Photographs/video of the shipping package and shipping label
• Any other information reasonably requested by Mirahva

6. How to Submit a Return/Refund Request

Customers must contact Mirahva through the official customer support channel provided on the website.

The request should contain:

Subject: Wrong/Damaged Product – Order #[Order Number]

Please include:

• Order Number
• Name
• Registered Email Address
• Registered Mobile Number
• Date of Delivery
• Reason for Claim
• Unboxing Video
• Product photographs
• Package/shipping-label photographs

Customers should not send the product back on their own unless Mirahva has first approved the return and provided return instructions.

7. Verification Process

After receiving a complaint, Mirahva may review:

• The customer’s unboxing video
• Photographs
• Product condition
• Packaging condition
• Shipping label
• Order details
• Product SKU/item details
• Dispatch records
• Quality-control records
• Packing records
• Courier/shipping information

Mirahva may request additional photographs, videos, information, or other evidence where reasonably necessary.

A claim is not automatically approved merely because it has been submitted.

The final resolution will be determined after verification of the claim and in accordance with applicable law.

8. Return Approval

If Mirahva determines that the product qualifies as an eligible Wrong Product or Damaged Product claim, Mirahva may authorize the customer to return the item.

Customers must follow the return instructions provided by Mirahva.

The product must generally be returned:

• In the condition received
• With original packaging
• With all accessories
• With tags, labels, invoices, and other included materials where applicable
• Without unauthorized alteration or use

Mirahva may refuse a return where the returned item does not correspond to the approved claim or has been altered, used, damaged, or tampered with after delivery, subject to applicable law.

9. Return Shipping

Where Mirahva verifies that the customer received a Wrong Product or a product that was damaged before or during delivery, Mirahva will determine the appropriate return-shipping arrangement.

Customers should not independently ship products to Mirahva without receiving return instructions.

If a customer sends an item without prior authorization, Mirahva may be unable to process the return.

10. Refunds

Where a refund is approved, the refund will generally be processed after Mirahva receives and verifies the returned product, where a return is required.

The refund may be issued through the original payment method or another appropriate method, subject to the payment gateway/banking process and applicable law.

The time taken for the amount to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

A refund is not guaranteed merely because a customer requests one. It is subject to eligibility, evidence, verification, and applicable law.

11. Replacement Instead of Refund

For an eligible Wrong Product or Damaged Product claim, Mirahva may, where appropriate and available, offer:

• Replacement with the correct product;
• Replacement with an equivalent product; or
• Refund of the eligible amount.

The available resolution may depend on product availability, the nature of the issue, and the circumstances of the claim.

12. Products Damaged After Delivery

Mirahva is not responsible for damage caused after the product has been delivered to the customer.

This may include damage caused by:

• Mishandling
• Improper storage
• Improper use
• Accidental damage
• Water or liquid exposure
• Scratching
• Breaking
• Modification
• Repair attempts
• Normal wear and tear
• Failure to follow product-care instructions

Such circumstances generally do not qualify for a return or refund.

13. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

This includes:

• Full name
• Complete delivery address
• PIN/ZIP code
• Mobile number
• Email address
• Other information required for successful delivery

Mirahva is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

14. Order Cancellation

Once an order has been successfully placed and processed, cancellation may not be available.

Because Mirahva follows a final-sale model, customers should carefully review:

• Product
• Size/variant
• Quantity
• Colour/finish
• Delivery address
• Contact information
• Total order value

before completing payment.

Any cancellation request, if accepted, will be at Mirahva’s discretion and subject to the order’s processing/shipping status and applicable law.

15. No Exchange for Preference

Mirahva does not offer exchanges simply because a customer:

• Does not like the product;
• Changes their mind;
• Prefers another design;
• Prefers another colour;
• Ordered a different size/variant by mistake;
• Expected the product to look different;
• No longer wants the product.

Only an eligible Wrong Product or Damaged Product claim may qualify for a return, replacement, or refund, subject to verification.

16. Product Appearance and Photography

Product photographs displayed on Mirahva are intended to represent the products as accurately as reasonably possible.

However, differences may occur due to:

• Screen/display settings;
• Lighting conditions;
• Photography conditions;
• Manufacturing or finishing variations;
• Material characteristics;
• Natural variations in certain products.

Such reasonable variations do not automatically constitute a Wrong Product or Damaged Product.

17. Fraudulent or Abusive Claims

Mirahva reserves the right, subject to applicable law, to investigate suspected fraudulent, abusive, manipulated, or repeated return/refund claims.

Examples may include:

• Manipulated or edited evidence;
• False damage claims;
• Returning a different product;
• Returning a used product while claiming it was received damaged;
• Repeated suspicious claims;
• Tampering with products or packaging;
• Any attempt to obtain an unauthorized refund.

Where appropriate, Mirahva may refuse such claims and take further action permitted by law.

18. Customer Responsibility

Customers are requested to inspect their package and product immediately upon delivery.

If the package appears visibly damaged, customers should photograph/video the package before opening it and record the complete unboxing process.

Customers should retain the original packaging until their order has been fully verified and the return/refund matter, if any, has been resolved.

19. Important Summary

For quick reference:

Mirahva follows a strict final-sale policy.

20. Policy Acceptance

By placing an order on Mirahva, the customer confirms that they have read, understood, and accepted this Refund & Return Policy before completing the purchase.

Customers should carefully review all product information and order details before making payment.

All sales are final except for verified cases involving a Wrong Product or Damaged Product, subject to this policy and applicable consumer protection laws.

21. Changes to This Policy

Mirahva reserves the right to modify, update, or amend this Refund & Return Policy from time to time.

Any updated version will be published on the website and will become effective from the date specified in the updated policy.

Contact Us

For questions regarding a Wrong Product or Damaged Product claim, customers should contact Mirahva through the customer-support/contact details published on mirahva.com.

Please include your Order Number in all communications regarding returns or refunds.

Mirahva
Website: mirahva.com